THE CURRENT STATE: CONVERSATION WITH BRIAN HATHAWAY & MARY DARLING
Brian Hathaway and Mary Darling provide an insight into the current state of spas – the benchmark and statistics that are available out there. They both share their tools and strategies that spa directors could use to run their spas more efficiently and profitably in moving ahead.

Brian Hathaway
Senior Director of Spa – Asia Pacific, Four Seasons Resorts Bali

Brian Hathaway is the Senior Director of Spas for Four Seasons Asia Pacific, and responsible for both of the Bali Resorts at Jimbaran Bay and Sayan. Additionally, Brian is in charge for the Asia Pacific Spa and Wellness Council Profit Task Force where he and the Profit Task Force Team are trying to establish a set of industry benchmarks and KPI’s. He has over 15 years in the Spa and Wellness Industry, with more than 50 countries of travel behind him.

www.fourseasons.com/jimbaranbay

Watch Mary Darling’s talk on “Making Sense of Numbers”.